I have the best job in the world, in the best company, with the best boss….well, I say that with so much authority because it’s true. I feel truly blessed to be a Community Manager. It’s perfect for me, involves mostly online relationships (which I love), minimal face-to-face time (which I don’t), and so many opportunities to facilitate change.
But it’s not all sunshine, roses, unicorns and bacon. Um, No.
In the course of doing my job, I sometimes have to say no. I’ve built quite the “no” skillset in my 25 years of experience, and can almost always say it while making the other person feel valued and luvved. That’s who I strive to be.
But there are THOSE people, you know them. When, in your role of Community Manager, someone says, “Did you see what (XYZ) posted?” you cringe. You know, THOSE people.
Met a new one this week who had a rather inappropriate response to my question about deleting his group which had been inactive for two years. (Yes, two years. I’m good, but can’t keep up with everything). He sent me a message that I was ‘violating his constitutional rights to free speech by suggesting that we delete his group” and it began to go badly, really badly, after that.
One of the many lessons I’ve learned as a Community Manager is to let things go. Leave them unanswered; deploy the Bay of Pigs strategy if you’re old enough to remember that.
That lasted an hour. I sent him a note describing his assertions as offensive, and assured him that this assessment would not affect my decision to leave his group active until the next review cycle.
What would you have done?