During the past three years or so, I’ve been managing an internal community that has flourished, particularly with an upgrade project that launched our new and shiny version in June, 2014. The months following that were the best of my career, seeing users easily adopt what is, in essence, an entirely new platform as this was our only upgrade in seven years. But then something happened.
Alot of things happened. After eighteen months of planning the upgrade…POOF! There it was, and folks didn’t need the amount or type of support that we had anticipated. We didn’t need to market the community, or to entice employees to participate; they just did.
I was left with the proverbial “Well, what do I do now” question; a question that is very rarely on my mind. With a new community manager in place to help me support the post-launch environment, a community manager whose talent and skill are unbelievable I have to say that I floundered a bit.
But not that much in the grand scheme of things.
Now I make what, in retrospect, is a very natural progression to managing engagement on our customer and partner facing community. This is a new area for me, and one where I hope to bring some humor, laughs, and collaboration in a space that is technically oriented.
My fave song lyric sums it up “Every new beginning comes from some other beginning’s end.”