Post-Cleanup Aftermath
14 Nov 2011 Leave a Comment
in Lessons, New Community Managers, Space Architecture
If you’ve been following along, you remember that I just finished archiving over 170 spaces / communities. It was among the most tedious, mind-numbing things I’ve ever done and I will think three times before ever creating a new space again. OK, that’s an exaggeration but I will certainly apply lessons learned.
Of those 170 spaces, managed by approximately 300 Community Managers, I have received three…..three…..requests to reactivate the spaces:
- “I post a quarterly newsletter in that space, I need it.” Well, communities aren’t really intended to ‘push’ content but rather to engage but in any event the last time a newsletter was posted was a year ago. Haven’t heard back from that one, time sure does fly.
- ” Where did my space go? It just disappeared!” Remember that post that I highlighted, advising that I’d be archiving spaces? Well, your space had three pieces of content, all posted by you, all more than a year old. It’s gone, baby, gone.
- “I urgently need you to reactivate my space; my boss is all over me.” Really? Maybe your boss has been gone for 11 months, but not a piece of content has been added or viewed in that timeframe.
The rest of the Community Managers may someday discover that their spaces have been archived, but I doubt it. Monitoring spaces, especially when attempting to manage over 700, has to be a nearly weekly routine.
Blaze an active space!
